Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Shipping & Delivery

QC CHARGE ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, QC CHARGE ships merchandise to Canada and Mexico.

Some items are restricted to certain international locations.

 

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details. 

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. QC CHARGE is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

Sales Tax

QC CHARGE charges sales tax for merchandise ordered on this Web site for California state shipping locations only, unless otherwise required by law.

 

 

 

 

Return Policy

ALL BUILT-TO-ORDER AND CUSTOM WORK ITEMS ARE NOT REFUNDABLE. These built-to-order and custom items are covered under our 1 year warranty and back our work 100%.
All other items have a 30 day money-back return policy if they are unused and in a resellable condition not including shipping charges. Return shipping is responsibility of the buyer.
All other used conditions will require a minimum 25% restocking fee prorated to the usage of your item, or rejected at QC Charge sole discretion.

Please call or write prior to shipping any returned item, ALL ITEMS MUST INCLUDE AN RMA NUMBER OR YOUR PACKAGE WILL BE REJECTED.
This including returns for warranty claims, repairs, incorrect product, etc.

Return Address:

QC Charge
1497 Poinsettia Ave.
STE 154
Vista, CA 92081

We REQUIRE that an RMA (Return Merchandise Authorization) form be included with any package sent to us. Please email support@QCcharge.com to initiate your return.

    Business Hours
    M-F 9-5 Pacific Time

      Warranties

      Limited Warranty:

      QC Charge (QCC) products come with a limited one-year warranty on all products.  We will, at our discretion, replace or repair any unit for defects in material or manufacturing as follows.

      During the limited warranty period, QCC authorized service representative will repair or replace, at our option, a materially defective product at no charge. If we choose to replace this product, we may replace it with a new or refurbished product with the same functionality and general design. QCC will retain any defective parts, modules or equipment. Repair or replacement of the product is your exclusive remedy.

      The limited warranty period for the product extends for one year from the date of purchase. If QCC repairs or replaces a materially defective product under the terms of this limited warranty, this limited warranty also applies to repaired or replacement products for a period of either (a) 90 days from the date the repaired or replacement product is shipped to you or (b) the time remaining on the original one-year limited warranty, whichever is longer.

      This warranty does NOT cover:

      • Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire; or
      • Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of QCC; or
      • Product damage that is caused by power surge, lightning strike or similar power grid issue; or
      • Product damage that is caused by use with non-approved electrical accessories; or
      • Product whose warranty/quality stickers, product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
      • Product purchased, used, serviced, or shipped for repair from outside the United States; or
      • Charges for installation or set up and installation or repair of systems outside/other than the unit.
      • Damage, harm, or defect of any kind, whether caused by QCC product or not, to any persons, vehicle, charging unit, electrical supply, or other such external device.

      For warranty questions or claims, contact support@QCcharge.com or call +1-760-798-0342 or 1-844-EV-PARTS (844-387-2787).

      If QCC determines that the product failure is not covered by this limited warranty, you must pay for the cost of repair and/or return shipping.

       

      The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. QC CHARGE makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. QC CHARGE SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL QC CHARGE BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

      -- OR Depending on State -- 

      The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by QC CHARGE. 

      The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. QC CHARGE is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon. 

      The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not QC CHARGE. 

      The inclusion of material on this server does not imply any endorsement by QC CHARGE, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. 

      A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although QC CHARGE tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.


        Miscellaneous

        • VOID WHERE PROHIBITED:
          Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. QC CHARGE and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. 

          GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of QC CHARGE shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. 

          MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and QC CHARGE with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and QC CHARGE with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by QC CHARGE. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.